Telematics is a very complex and diverse field which is increasingly becoming a highly demanded necessity for numerous industries (transport, logistics, oil and gas, construction, etc.). Telecommunication and informatics (computer science) are combined in a single service for transferring (over wireless connections), exchanging, and analyzing data.


A telematics system in commercial vehicle fleet management is typically composed of:

  1. Commercial vehicle unit and on-board equipment: with hardware and software components in the vehicle
  2. Global navigation satellite systems (GNSS): with GPS as the main positioning method
  3. Communication network systems: mainly based on GPRS, some solutions also use satellite communications
  4. Content provider: telematics solutions integrate maps and navigation with information on routes and traffic
  5. Telematics solution provider (TSP): providing remote servers for data collection and information processing. Some TSPs offer online support and service (in case of problems and system breakdowns)
  6. Users: there are 3 levels of users – drivers, fleet operators and fleet owners


The telematics industry has increased significantly over thе past decade as the challenging global economic environment and intensifying competitive landscape have put significant pressure for operational and cost optimizations. In parallel, the improvement of telematics systems has increased the latters reliability and service quality satisfaction.